Analysis of Public Trouble Ticket Data∗
نویسنده
چکیده
Trouble ticket databases keep record of registered network problems, their (likely) reasons, repair times and other relevant information. Even though this information is considered to be confidential, some research and education oriented networks publish it via the Internet. The present report contains the results of analyzing the content of two such databases and draws conclusions as to the properties of reasonable trouble ticket systems.
منابع مشابه
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تاریخ انتشار 2005